School Security

According to the FBI, 250 active shooter incidents occurred between 2000 and 2017. These events have increased in frequency. In 2000, there was one incident with seven people killed. In 2017, there were thirty incidents with 729 casualties due to an active shooter (138 killed and 591 wounded).

From this period of 2000-2017, fifty-two of these events occurred at a school.

The Center for Homeland Defense & Security tracks, according to the website, “each and every instance a gun is brandished, is fired, or a bullet hits school property” from 1970 to the present. The CHDS accumulates data on a variety of aspects, including time of day, type of firearm, age of the shooter, and the cause of the shooting. Escalation of dispute exceeds all other categories for cause of shooting - indicating that training in de-escalation techniques is key to a security team.

Here’s the truth. Adding on-site security officers to your campus is an excellent way to improve your school’s safety, security, and emergency preparedness. Here’s some more truth: it can be a challenging and potentially overwhelming mission.

This guide to hiring, evaluating, and maintaining a great security team breaks down that large goal into achievable and understandable tasks. Navigate to the specific section you want through the list above or read along as we delve into how to make it happen! We promise it’s easier than it seems.

How to Assess Your Security Needs

In order to create a physical security plan, it is vital to first assess your security needs. Physical security is the protection against any physical threats, which covers issues that may arise in the real world as opposed to a cyber setting. Each campus has unique vulnerabilities that need to be addressed in order to proceed.

Assess any identified risks or other concerns you may have. List past security issues as well as potential dangers you already know about. Walk through your campus, doing your best to assess risk and understand threats and vulnerabilities.

Create a physical security audit checklist to understand the context surrounding your campus's safety and security. Key points to consider in a checklist would be: 

• Management policy - Who will ensure that officers are on time, appropriately prepared, and staying focused?
• Physical security policy and post orders - Are officers aware of what they should be doing at all times?
• Risk assessment - How likely is it that a given risk happens? How much of an impact would it have if it did?
• Access control - How many points of entry does your campus have? Is there any way to stop an unwanted visitor?
• Security staff - How many officers do you require? What experience level is needed?
• Data/information security - What is the cyber security plan?
• Emergency communication - What system is in place to communicate externally and internally in an emergency?
• Rapid Response - What is the rapid response plan on campus?

NOTE: Each of the above categories of security assessment should further be expanded with campus-specific questions.  

Based on the checklist, choose suitable controls to mitigate the listed risks such as cameras, gates, security officers, visitor management systems including identification, etc. Create, communicate, and implement policies and procedures for the security team. Procedures will include post orders, which are directions for individual security officers’ posts.

Once your security plan is in place, audit and assess the success of your controls. Review whether your security level has improved appropriately after defined intervals. If you find major issues, correct them accordingly. Give post order revisions to the security team.

Physical security assessment is critical in safeguarding the campus grounds, buildings, traffic control, fire life safety systems, mailrooms, cleaning services, and other resources associated with the facility. Reviewing your security plan is especially important in protecting students and staff. 

READ MORE: The Basics of Threat Assessment

How to Find Good Officers

When selecting security personnel for your campus, focus on finding officers who have professional experience and training as well as the ability to communicate and integrate with your campus culture. If you are not hiring a professional security firm, there are a few things to keep in mind as you hire security officers.

First and foremost, make sure any officer you hire has a guard card or other state licensure. State agencies perform background checks on the people they certify and, for safety and risk management reasons, you want to be sure that your candidates have no prior criminal history. Many schools also perform their own specialized background checks, obtaining more detailed information related to a prospective hire’s suitability for work in an environment with children.

Once these basic thresholds are met, assess whether your potential officers have training specific to working in a school community. Most states provide resources for specific training in school security. These programs help familiarize officers with rules about locker searches, ways to defuse situations, boundaries for appropriate physical contact, and guidelines for communicating with children - skills which are essential to successful engagement on any campus.

You will also want to find candidates who are interested and engaged in the community and the culture of your organization. Ensure potential officers have an appropriately authoritative manner while still being accessible and friendly to all members of your community. Officers should be able to maintain a strong command presence while still smiling and greeting everyone in a warm and friendly manner. When students feel comfortable with the officers assigned to their school, they are more likely to feel safe and supported. They are also more likely to ask for help or report any unusual things they might see or hear.

READ MORE: Decided to change security firms? Read our how-to article before the switch!

How to Train Officers for a School

 The training required to obtain a guard card covers the basics of serving as a security officer but does not provide much helpful information on working in specific environments. Officers stationed on a school campus will be called upon to support a variety of functions and participate in multiple interactions with clients at all levels - students, faculty, administrators, guests, alumni, government officials, board members, and community leaders. For this reason, ensure that guards on a school campus receive specific training to help them communicate on different levels and determine the best approach for a given audience or situation.

Due to the significant amount of legislation and precedent regarding school safety and child protection laws, school officers should also be trained on the requirements of serving as a mandated reporter, identifying inappropriate or unsafe physical interactions between students and adults, and being aware of the unique challenges children face in the way they interact with the world around them.

Remember that security officers are often giving the first impression of a campus community. Therefore, they should be fully trained on the culture of their campus and have a general understanding of what is expected from each member of the community. Officers are required to walk the fine line between serving as an authority figure while also providing a warm and welcoming atmosphere that supports the institution's educational goals.

Serving and protecting a school campus requires a different set of skills than those required of guards at a warehouse facility. A security program designed specifically for schools will create the safest and most supportive environment for educational communities.

How to Retain Officers

Even when hiring goes smoothly, retaining security officers in their positions can be challenging. Some security officers are simply looking for work and are less interested in the details of a job description. When you find security officers who prioritize safety and the needs of your campus, it is critical to keep them on your team.

You should expect officers to perform their duties well while representing their campus cheerfully and helpfully. That’s critical and non-negotiable. However, if you hope to retain the officers who perform at a high level, it is important to recognize the work that officers do. When employees feel appreciated and seen, they are re-energized to tackle their duties.

One way to do this is salary. The vast majority of positions for security officers with a valid guard card pay only slightly better than minimum wage. Offering slightly more than that helps distinguish your position in the market at large. Retain officers by creating an environment where they feel they can advance and are challenged to reach goals outside of their comfort zones. Give merit-based promotions and wage increases when officers achieve these goals.

Recognize that officers are a part of your school community. They must represent your school in the way you desire, know the specific needs of your campus, and make an effort to develop appropriate relationships in the community. In return, your community should make an effort to learn officers' names and to make them feel welcome in their working environment. Asking to speak with a specific officer instead of hollering “SECURITY!” can go a surprisingly long way in helping officers enjoy their work and stick around for the long haul.

Role of Armed vs. Unarmed Security

Armed and unarmed security often play similar roles when it comes to day-to-day operations. Both can be called upon to:

• Greet parents, students, faculty, staff, visitors, board members, etc. to the school community with a smile.
• Handle mail:
• Receive mail and distribute to the appropriate departments or people. Hold and share mail with the relevant mail carrier (UPS, FedEx, etc.).
• Supervise parking and traffic:
• Direct traffic as it enters and exits driveways, parking lots, or field/ancillary parking.
• Manage crosswalks and foot traffic:
• Depending on your location, your local Department of Transportation may have something to say about having a security officer of your own managing public street crossings. Have a quick look at the local DOT policy to find out more.
• Additionally, note that OSHA requires that anyone whose work takes place out on a street or highway wear a high visibility vest or clothing. Make sure to pick up that gear here or at a local security shop!
• Respond to needs around campus:
• Depending on campus resources, security may end up wearing other hats – helping clean things up, guiding visitors to the right location on campus, or serving on your reunification team. Watch our webinar about reunification here.
• Study!
• That caught you off guard, didn’t it? Yes. Your security team should be constantly studying and looking to advance themselves. If you have a long policy/protocol, officers need to consistently refer back to it to be reminded of specific procedures for more challenging or unique situations. Make sure to provide time on campus and off campus for professional development.

So, if everyone has these duties in common, what is the real difference between armed and unarmed security?

Well, it boils down to this: During an emergency, security professionals (incidental as well as police and fire department personnel) must take the safest, most appropriate action with their own personal safety in mind. As an airplane's crew will remind you, "put on your own mask before helping those around you." That said, if your officers are armed, they have more options when it comes to disabling a threat to life or property on campus.

In addition to the fundamental difference of having the power and capacity to end a threat on campus, visibly armed security (which is most typically our recommendation for K-12 Schools and Higher Ed Colleges and Education) also serves as a profound deterrent.

How to Build Relationships with Officers

Becoming part of the school community is a key element to building an effective security team. If officers know the difference between those who have a valid association with the school and those who are out of place, response time will be improved if an unwelcome visitor gains access to your campus.

The first step to incorporating officers is establishing consistent communication on both sides. Each group should feel comfortable introducing themselves, saying hello, asking questions, and offering to be of assistance whenever the opportunity arises. Schools are full of warm and welcoming people who make new connections each and every year with new students, families, leadership, and staff. Officers should become a part of those conversations from day one by introducing themselves and asking (and remembering!) the names of folks they see regularly. When officers greet people by name, especially the parents and guardians of the students, the community sees that officers are there to protect and are aware of their surroundings.

Officers should be visible, present, and engaged at all times.

• The community should see officers doing their jobs and doing them well. That means they must keep their head in the game and their eyes off of their screens. While there are times when things are slow and everything seems easy, an emergency can arise at any moment.
• Officers should not blend into the background, but instead blend into the community. They can smile, have fun, enjoy the little things that children say and do that are so darn funny. There is joy to be found across campus every day; they should soak it up and laugh along with the rest of the team!
• Officers should always be mindful of others' time and space. Everyone at school has a job to do, including the students, and there are a limited number of hours that members of the community have to accomplish these tasks. Sometimes, the best service an officer can provide is to smile and hold the door for someone with a box of art supplies or a crying toddler.

How Incident Command and Security Intersect

Security teams are often an underutilized resource in emergencies. However, with proper planning and preparation Incident Command can leverage security officers to respond to all types of incidents more effectively. First and foremost a security team should know your space inside and out and have relationships built with everyone in your community.

The relationship between security teams and Incident Command begins as soon as planning for emergencies starts. If this integration has not occurred in your community, it’s not too late. While it may seem like a daunting task, don’t worry. Here are some tips for connecting your Incident Command and security teams:

• Start with a conversation between the two teams. Gain a better understanding of your security teams' skills and resources so that you can properly match them with the necessary tasks.
• Once you have a grasp on your security team’s abilities, decide how to utilize them in your response.
• After you decide what role security will play, it is time to integrate. All your teams should feel comfortable relying on and communicating with each other. To accomplish this, Incident Command should encourage organic relationships to form by allocating time for these team members to bond.
• Incident Command should also have security present during formal training, so that the security team is up to date with your community's current practices.

Communication is never perfect, but you can encourage it to be more effective through training and by creating a comfortable environment where people are encouraged to interact with one another. Building stronger relationships between Incident Command and security will inevitably lead to more effective responses to emergencies. 

Daily Responsibilities of Security Officers

While each day brings its unique challenges to school security officers, many responsibilities remain consistent. For example, a typical day for an officer might look like this:

Mornings

Arrive on time. Review messages and check in with your security lead to discuss any outstanding issues or updates. All equipment (such as keys, radios, tablets, flashlights, etc.) should be ready to go and charged if necessary.

Drop Off and Arrival

Create a clear drop-off flow. Students, staff, and parents should have identification to make arrival efficient and safe.

Throughout the Day

Remain visible at your assigned post. Practice customer service without forsaking safety protocols, especially during a heated interaction, drill, or emergency situation. If a visitor needs to be escorted, secure coverage on your post. 

Patrols

Perform patrols during downtime while keeping all entry points covered. Sweep the outside perimeters and cover the grounds. Some school administrations prefer officers to remain outside of school buildings. In this case, focus on external threats - vandalism, intruders, drug paraphernalia, or environmental hazards. Other schools require security to look for internal threats such as drugs, fighting, or inappropriate behavior. 

Pick Up and Departure

Create a clear pick-up flow for traffic. Do not allow students to leave without pre-approval for new pick-up drivers, rideshares, or early departure.

Shift Change

At the end of your shift, check in with the security lead or relieving officer to pass on relevant information. Charge equipment and transfer keys to the appropriate person.

After School

After school hours and weekends may have visitors attending events on school grounds. During high volume events, additional officers will be needed. If your shift carries into the night, a flashlight should be used.

Locking Up

Perform one final patrol. Turn off all lights. Lock all doors and windows. Set alarms. Put away all equipment and charge any electronics.

How to Respond to Difficult Situations and People

On a typical day of work, someone likely tests your patience. Your security team is no different. It can be tough to respond appropriately in the calmest of environments, and that challenge grows during times of high stress. Here are some tips on how officers can respond when dealing with folks who aren’t being so nice:

• Be calm. For this person, his or her current need or situation genuinely feels like a matter of high importance (even when it is not). A deep breath before responding will naturally lower your intensity.

• Listen. Really listen to what the person is trying to convey. Sometimes that person does not have all the words needed in the moment to tell you what is going on. Listen first, but then ask questions to clarify if you need more information to help.

• Build Rapport. Or see if you can find another trusted adult that already has some rapport built with this individual. Building rapport usually takes time, but it can be achieved by focusing on common ground and sharing experiences or ideas. In a pinch, just taking a walk together could start the rapport-building process.

• Treat the person with respect. This one can be tough, especially if the person being difficult is not treating you with respect. A tit for tat mentality with disrespect goes nowhere. Know that the person might not be in the best state at this moment and offer him or her a hand up.

• Focus on what can be done. Frankly, sometimes people complain just to complain. Find a way around that by looking at what you can do to aid the situation in the present. You might not be able to solve the entire problem, but providing another option may be enough to resolve the situation.

How to Handle Drop-off and Pick-up Traffic

Periods of transition can be messy in any setting, but are especially so when rushed parents and slow-moving kiddos are involved. Drop-off and pick-up can run smoothly with proper planning. Creating a traffic system and communicating it to all parties before the first day of school can make all the difference, especially on days when some have yet to finish their morning cups of coffee!

Here are some steps to good traffic flow:

• Planning: Create a plan and stick to it. Be mindful of the need to make adjustments to the system if there are unforeseen issues. Seek the insight of others who have encountered unintended problems and work together to brainstorm solutions.

• Practice: If time allows, drive the routes that have been laid out to ensure they are effective. Share the plan with others to make sure directions are written clearly and understandably.  

• Communication: Once a plan is in place, transmit it to parents, families, faculty, and staff. Everyone who will be affected by the traffic patterns should be aware of the plans before they arrive on the first day of school.

• Clear signage: Speed limits, stop signs, one-way signs, no parking signs, crosswalks and parking space lines all need to be refreshed regularly to ensure they are visible and useful. Sandwich boards giving drivers directions can be helpful if there are only certain times of day when traffic becomes heavy and potentially dangerous.

• Having a presence: People tend to drive a little safer when they know they are being observed, so having school security, administration, and teachers present at arrival and dismissal can add an extra layer of caution to the drivers dropping off and picking up children.  

Plan for the worst and expect the best. There will be good days and bad days depending on weather, traffic delays, and any number of events that can mess with people's timetables. Remember to go with the traffic flow.

Measuring Success and KPIs

A security officer provides the first impression visitors will have of your community. For that reason, it is imperative that officers are well-trained, proficient, and representing your school appropriately. To measure their success, consider:

• Report Writing: Since security management makes important decisions based on what officers observe, the ability to take clear and concise notes on a situation and accurately convey what happened in a report is crucial.
• Procedures: Security officers must be proficient at executing the daily functions of their job. Evaluate their knowledge and ability to follow through on such areas as radio protocols, traffic control, and visitor management.
• Campus Knowledge: Security officers must be able to find key locations and items on campus. Written exams or field quizzes can be given on these topics. The locations of fire extinguishers, AEDs, emergency contact numbers, fire alarm panels, and more should be second nature. Officers should also be able to guide a visitor through campus.
• Professional Appearance: Officers must wear their uniforms each day and keep any space reserved for them appropriately clean.
• Attitude: A positive attitude is a key trait in a quality officer. Security management should note officers’ sense of responsibility as well as their ability to take constructive criticism, admit mistakes, and support other team members.
• Commitment: To measure this, evaluate an officer’s punctuality, ability to take initiative, project completion, and attention to their daily tasks. 

Key Performance Indicators (KPIs)

To measure your security program’s success as a whole, consider:

• Are staffing requirements consistently met?
• Have all officers completed school-appropriate training and been tested on their duties?
• Is your security company highly responsive to your needs, consistent in their performance, and filling open positions in a timely manner?

That’s it! You successfully made it to the end of our ultimate guide to school security. We hope it helps replace the mystery of where to start with concrete steps you can take to build a great security team.

Once your school officially takes these steps, there will be new members of your school community to nurture. You should have high expectations - your officers will be an essential part of your school’s safety preparation. They’re also human beings adapting to a new environment! Bring patience and kindness along with those high expectations, and your security team will be an invaluable resource throughout daily operations, emergency preparation, and everything in between.